At Favorite Wear, we’re committed to getting your adventure gear to you quickly and ensuring you’re completely satisfied with every purchase. Our policies are designed to be as straightforward as hiking a well-marked trail.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two shipping options to meet your needs:

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders

Free Shipping: Available for orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Economical option for larger orders

Note: Delivery times are estimates and may vary depending on destination and customs processing. We currently ship worldwide except to certain Asian countries and remote areas.

Accepted Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal

Returns & Exchanges

While we’re confident you’ll love our high-quality outdoor apparel and equipment, we understand that sometimes gear needs to be returned or exchanged.

Our Return & Exchange Promise

  • 15-Day Window: You may return most items within 15 days of delivery
  • Free Exchanges: We’ll cover return shipping for exchanges (continental US only)
  • Quality Guarantee: Items must be unused, with original tags and packaging
  • Fast Refunds: Processed within 3-5 business days after we receive your return

Non-Returnable Items

For safety and hygiene reasons, the following items cannot be returned or exchanged unless defective:

  • Climbing gear (from our Climbing category)
  • Casual footwear that shows signs of wear (from our Casual Footwear category)
  • Customized apparel

How to Initiate a Return or Exchange

Follow these simple steps to return your adventure gear:

  1. Contact Us: Email our customer service team at [email protected] with your request within 15 days of delivery. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack Securely: Include all original packaging, tags, and a copy of your invoice. For exchanges, clearly note the replacement item desired.
  4. Ship Your Return: Send the package to our warehouse at:
    Favorite Wear Returns
    562 South Pierremont Dr
    Fayetteville, US 72701
  5. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Email Template

Copy and paste this template into your email to expedite processing:

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Favorite Wear Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • Product Name: [e.g., Waterproof Hiking Jacket]
  • Size/Color: [if applicable]
  • Reason: [e.g., Size too large, color mismatch, etc.]

For exchanges, my preferred replacement item is:

  • Product Name:
  • Size/Color:

Please let me know the next steps and if you require any additional information.

Best regards,
[Your Full Name]
[Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Returns: Customers outside the US are responsible for return shipping costs

Exchange Process

For exchanges within the continental US:

  • Follow the standard return process above
  • We’ll ship your replacement item once we process your return
  • You’ll receive tracking information for your new item
  • Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)

Adventure-Ready Tip

Before returning footwear, please try them on clean, indoor surfaces to maintain return eligibility. Our gear is built for the outdoors, but we need it returned in showroom condition.

Damaged or Defective Items

If your adventure gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange a free return label and expedite your replacement

Our Commitment to You

At Favorite Wear, we stand behind our adventure gear just like we stand beside you on every outdoor journey. We’re committed to your complete satisfaction with our outdoor apparel and equipment. If you have any questions about our shipping or returns policy, don’t hesitate to contact our adventure-ready customer service team.

Happy trails,
The Favorite Wear Team