At Favorite Wear, we stand behind our adventure gear just like we stand beside you on every outdoor journey. While we’re confident you’ll love our high-quality apparel, footwear, and outdoor equipment, we understand that sometimes gear needs to be returned or exchanged. Our policy is designed to be as straightforward as hiking a well-marked trail.

Our Return & Exchange Promise

  • 15-Day Window: You may return most items within 15 days of delivery
  • Free Exchanges: We’ll cover return shipping for exchanges (continental US only)
  • Quality Guarantee: Items must be unused, with original tags and packaging
  • Fast Refunds: Processed within 3-5 business days after we receive your return
Note on Final Sale Items: For safety and hygiene reasons, climbing gear, casual footwear that shows signs of wear, and customized apparel cannot be returned or exchanged unless defective.

How to Initiate a Return or Exchange

Follow these simple steps to return your adventure gear:

  1. Contact Us: Email our customer service team at [email protected] with your request within 15 days of delivery. Use the template below to ensure we have all necessary information.
  2. Wait for Authorization: We’ll respond within 24 hours with a Return Merchandise Authorization (RMA) number and instructions.
  3. Pack Securely: Include all original packaging, tags, and a copy of your invoice. For exchanges, clearly note the replacement item desired.
  4. Ship Your Return: Send the package to our warehouse at:
    Favorite Wear Returns
    562 South Pierremont Dr
    Fayetteville, US 72701
  5. Track Your Package: We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Return Request Email Template

Copy and paste this template into your email to expedite processing:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Favorite Wear Team, I would like to request a [return/exchange] for my recent order #[Your Order Number]. Item(s) for return/exchange: – Product Name: [e.g., Waterproof Hiking Jacket] – Size/Color: [if applicable] – Reason: [e.g., Size too large, color mismatch, etc.] For exchanges, my preferred replacement item is: – Product Name: – Size/Color: Please let me know the next steps and if you require any additional information. Best regards, [Your Full Name] [Your Contact Number]

Refund Information

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days
  • Method: Funds will be returned to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
  • International Returns: Customers outside the US are responsible for return shipping costs

Exchange Process

For exchanges within the continental US:

  1. Follow the standard return process above
  2. We’ll ship your replacement item once we process your return
  3. You’ll receive tracking information for your new item
  4. Standard shipping times apply (10-15 days for DHL/FedEx, 15-25 days for EMS)
Adventure-Ready Tip: Before returning footwear, please try them on clean, indoor surfaces to maintain return eligibility. Our gear is built for the outdoors, but we need it returned in showroom condition.

Damaged or Defective Items

If your adventure gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange a free return label and expedite your replacement

At Favorite Wear, we’re committed to your complete satisfaction with our outdoor apparel and equipment. If you have any questions about our returns policy, don’t hesitate to contact our adventure-ready customer service team.