Welcome to Favorite Wear’s FAQ section! We’re here to help you with any questions about our adventure gear, shipping, returns, and more. Our goal is to make your shopping experience as smooth as your next outdoor adventure.
Product Questions
What types of products does Favorite Wear specialize in?
We specialize in high-performance adventure gear including:
- Outdoor apparel (jackets, bottoms, climbing gear)
- Footwear (casual and technical options)
- Bags & packs for all your adventure needs
- Camping & hiking equipment
- Cycling accessories
How do I choose the right size for apparel and footwear?
Each product page includes detailed size charts with measurements. For apparel, we recommend measuring yourself and comparing to our size guide. For footwear, we suggest measuring your foot length and referring to our conversion charts. If you’re between sizes, we recommend sizing up for outdoor gear to allow for layering.
Are your products suitable for extreme weather conditions?
Yes! Our coats, jackets, and specialized apparel are designed to withstand various weather conditions. Look for product descriptions that mention water resistance, windproofing, or insulation levels. Our climbing and camping gear is tested for durability in challenging environments.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping ($12.95 USD): Via DHL or FedEx, arriving 10-15 days after dispatch
- Free Standard Shipping: For orders over $50 via EMS, arriving 15-25 days after dispatch
Do you ship worldwide?
We ship globally except to some Asian countries and remote locations due to logistical constraints. During checkout, our system will automatically confirm if we can deliver to your address. If you have specific location concerns, please contact us at [email protected] before ordering.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this tracking number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey. If you haven’t received tracking information within 3 business days of ordering, please check your spam folder or contact our customer service.
Returns & Exchanges
What is your return policy?
We stand behind our products and offer a 15-day return window from the date of delivery. Items must be unused, in original condition with tags attached. Simply contact us at [email protected] to initiate a return. Once received and inspected, we’ll process your refund or exchange.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method as we can’t be responsible for items lost in return transit.
How long do refunds take to process?
Once we receive your return, please allow 3-5 business days for inspection and processing. Refunds will be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.
Payment & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure checkout. All transactions are encrypted for your protection. We don’t store your payment information on our servers.
Is it safe to shop on your website?
Absolutely! We use industry-standard SSL encryption to protect your personal and payment information. Our website is regularly scanned for vulnerabilities to ensure a secure shopping experience.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping information for faster checkout, and receive exclusive offers. Account creation is quick and only requires basic information.
Additional Questions
How can I contact customer service?
Our customer service team is happy to help! Email us at [email protected] and we’ll respond promptly. You can also reach us by mail at:
Favorite Wear
562 South Pierremont Dr
Fayetteville, US 72701
Favorite Wear
562 South Pierremont Dr
Fayetteville, US 72701
Do you offer discounts for bulk orders?
Yes! We offer special pricing for group orders, team purchases, or large quantity buys. Please contact our sales team at [email protected] with details about your needs and we’ll provide customized pricing.
How often do you release new products?
We’re constantly developing new adventure gear to meet your needs. New seasonal collections typically launch in spring and fall, with special items introduced throughout the year. Subscribe to our newsletter or follow us on social media to stay updated on new arrivals!
Didn’t find the answer you were looking for? Our adventure-ready customer service team is standing by to help! Contact us at [email protected] and we’ll get back to you faster than our standard shipping.
Happy adventuring from the Favorite Wear team!